Overview
See your plan, remaining allowance, and next reset.
Usage
Understand messages, tools, files, and recent activity.
History
Review transactions and open secure billing controls.
See what you have left
Overview shows your current plan and included usage. On Free, the main allowance is shown as messages per day. On a paid plan, it is shown as a monthly usage allowance. The progress bar tells you the percentage remaining, with a reset time underneath. The monthly usage allowance is not the same as a cash balance or an invoice. Check the amount and reset time shown for your account rather than assuming every plan has the same limit. Choose Choose plan or Change plan to open Plans. Comparing plans does not buy one. Review the price, billing period, and confirmation before completing a purchase or change. Existing paid subscriptions are changed through the secure billing portal rather than by starting a second subscription.Understand the Usage screen
Your main allowance appears here too. When available, two separate counters show:- App tool calls: recorded uses of connected-app tools, with a limit and reset time when one applies.
- Account files: the number of stored account files and storage used against the account limit. This is separate from your browser’s local storage.
Read the activity calendar
Token activity displays the latest 90 days. Darker squares represent more recorded activity. Hover over a day—or focus an active square with the keyboard—to see its breakdown. Tokens are small pieces of text processed by the model. They are not the same as messages. A single conversation turn can involve several model calls or tools.
These figures explain activity; they are not an invoice or a direct count of remaining messages. A day with no recorded usage is not proof that no activity occurred if data has not loaded or been recorded yet.
Find a transaction
Open History. Use Search transactions and the status filter to narrow the loaded records. Available statuses include Paid, Pending, Released, Refunded, Failed, and Canceled. Open an item’s details to inspect that transaction. If Load more orders is available, use it to retrieve older records. A filtered empty list does not mean there are no earlier orders. For invoices and payment-method management, use Manage billing. Those controls are handled in the secure billing portal, not by typing card details into chat. If no billing customer has been created for your account, the portal may not be available yet.Stop automatic renewal
On a paid plan, open Overview → Cancel and review the cancellation dialog before confirming. Cancellation is scheduled for the end of the current billing period; access remains until that period ends. Canceling renewal does not delete your account, erase conversations, or automatically refund the current period. Check the confirmation and the updated renewal state. If the request fails, do not assume renewal has stopped.Resume renewal
If cancellation is scheduled, Resume appears instead. Choosing it sends the request to turn automatic renewal back on. Check the success message and updated plan state.Payment needs attention?
Use Contact us for payment help. Include what you expected, the date, and any visible error or transaction reference. Never send a full card number, security code, password, or recovery code.
Can’t afford a subscription?
If cost is a barrier, contact us about no-cost access. We will tell you what is currently available. You do not need to share medical records or sensitive health details in your message. Our goal is to make the entire platform free for everyone. Access matters especially for people facing financial hardship, people with disabilities, and anyone living with health challenges who needs support. The access program helps us support people today while working toward that goal.Questions and answers
Is usage the same as my bill?
Is usage the same as my bill?
No. Activity and allowance help explain what you have used. Transactions and invoices are separate; check History and the secure billing portal for payment details.
Does comparing plans charge me?
Does comparing plans charge me?
No. Review the current price, billing period, and purchase confirmation before completing a plan change.
When does a plan change take effect?
When does a plan change take effect?
Use the effective date shown in the purchase or plan-management flow. Do not infer it from the comparison page alone.
Where can I see my current allowance?
Where can I see my current allowance?
Open Settings → Billing → Overview. Your allowance and reset time appear there when available for your account. Usage shows the activity breakdown.
Can I request access if I cannot afford a subscription?
Can I request access if I cannot afford a subscription?
Yes. If price is a barrier, ask us about no-cost access. We will tell you what is currently available. Keep medical records and sensitive health details out of the request.