> ## Documentation Index
> Fetch the complete documentation index at: https://docs.anistratenco.com/llms.txt
> Use this file to discover all available pages before exploring further.
# Give someone a little more support
> Send prepaid Plus or Pro access, or an account-balance gift.
Open **Settings → Billing → Overview** and find **Send a gift**. You can give someone prepaid plan access or balance to use inside Anistratenco. Both are one-time purchases—not a shared login or access to someone’s health information.
## Gift Plus or Pro
1. Choose **Gift Plus or Pro**.
2. Enter one recipient’s account email or **@handle**.
3. Choose **Plus** or **Pro**.
4. Choose **1 month**, **1 year**, or use **Custom length** for 1–24 whole months.
5. Add an optional note, review the total, and choose **Continue**.
6. Review and complete payment in secure checkout.
The gift does not renew. Access starts when the recipient redeems it. If they already have prepaid gift time queued, the new gift starts after that time ends.
A recipient with an active paid subscription or active shared Pro access cannot redeem a prepaid plan gift immediately. Check their situation before buying. A gift does not automatically cancel or replace their existing subscription.
## Send a balance gift
Choose **Send balance** to buy account balance for one or more people. This is a new purchase, not a transfer from your existing balance.
1. Enter the **Total gift amount**.
2. Choose **Existing account** or **Email invite** under Recipient type. Use the intended account’s handle or email; a label such as Account lookup is not confirmation that an account was found.
3. Enter a recipient and choose **Add recipient**. Repeat for up to five people.
4. Check the recipient list. Remove anyone added by mistake before continuing.
5. Add a note if you want, then choose **Continue** and review secure checkout.
The total is split **equally** among the recipients. Each person must receive at least USD 5, and the amount must divide evenly in cents. For example, USD 20 split between two people gives each USD 10—not USD 20 each. Checkout shows applicable tax before payment.
Balance stays inside Anistratenco. It is not a cash payment to the recipient and does not itself start a Plus or Pro subscription.
## Add a short note
Notes can contain up to 280 characters. Keep them simple and personal. The form rejects email addresses, links, and text that looks like passwords, tokens, or API keys. Do not put private health details or sign-in information in a gift note.
## Deliver the gift
After checkout, return to Billing and wait for **Gift payment confirmed**. A checkout page opening—or a payment still processing—is not confirmation that the gift is ready.
Use **Copy link** for each gift and send that link privately to its intended recipient. The **Email invite** label is not proof that an email has been sent for you.
A successfully copied gift link is removed from the delivery list. Send or securely save it before copying something else. Do not expect to retrieve it later from Sent gifts.
If the app says copying succeeded but cleanup was not confirmed, keep the screen open and follow its instruction to retry Copy. If payment cannot yet be checked, reopen Billing to retry the saved checkout rather than immediately buying another gift.
**Sent gifts** shows recent status and expiry information. A sent or paid gift is not necessarily redeemed.
## Redeem a gift
Sign in to the Anistratenco account the gift was intended for. Open the private gift link, or open **Billing → Overview → Redeem** and paste it into **Gift link or token**. Choose **Redeem gift**.
Wait for the confirmation: a plan gift confirms Plus or Pro access; a balance gift confirms the amount added to your balance. Opening the link alone does not redeem it.
Gift links are single-use and assigned to their recipient. The purchaser cannot redeem their own gift. A wrong-account, unpaid, expired, or already-used gift cannot be redeemed as a new gift.
For a prepaid plan gift, an active personal subscription or shared plan may need to end first. Scheduling cancellation does not immediately end the current paid period. See [plan and usage](/billing) and [family sharing](/family-sharing).
## Need help?
If payment succeeded but delivery or redemption is still unavailable, [contact us](https://anistratenco.com/contact) with the date and visible error or support reference. Do not post gift links, full payment details, or account credentials on the public feature board.
Questions? Answers.
No. Sign in to the intended recipient’s account, choose Redeem gift, and wait for confirmation.
No. Keep gift links private. Contact support with the date and visible error or support reference, without posting the token or full payment details.